Frequently Asked Questions
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Time Shift Television is an exciting feature that allows viewers to playback live TV channels at any time they want. So when the viewer misses an important part of a movie, a play or a sporting event, he can view it by ‘rewinding’ that particular channel (displaying the symbol ), watching the missed part and then coming back to live action. This function will be available to the TV viewers for the first time in Pakistan and only through the PTCL Smart TV service.
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The channels with time shift feature will display TSTV mark ( ) on top left screen corner.
You can rewind a live program by pressing the "rewind" button on your PTCL Smart TV remote control unit.
Press the rewind button on your smart TV remote control unit. The top right corner of the TV screen will show a rewind "2X" (speed of up-to 32 X) display and the live program will start rewinding. Press the PLAY button on your PTCL Smart TV remote control unit to play the program from your desired spot.
For rewinding a live program on speed faster than 32X, Press the seek button (STB model 7203) on your PTCL Smart TV remote control unit. A seek bar will appear at the lower mid area of your screen. Use the volume up/down button to rewind the program to your desired position. Press PLAY to start playing form your selected spot.
In case you are using STB model EC1309, press the PAUSE button to display the "seek bar". Use volume up/down buttons on your PTCL Smart TV remote control unit, to rewind to your desired position. Press the PLAY button to start playing the program from your desired spot.
Yes, Pressing the PAUSE button on your PTCL Smart TV remote control unit also allows you to pause a live program. Press PLAY to resume TV program.
Press BACK button on your remote control unit to exit the TSTV mode and enjoy live programing.
This feature enables parents to restrict certain channels which are not suitable for juvenile viewing. Restriction is enabled by assigning a password to particular channel(s) thus empowering parents to control the content their children can watch.
Use EPG feature to assign Parental Lock to selected content (VOD and TV Channels)
EPG (Electronic Program Guide)
Electronic Program Guide (EPG) is an extremely responsive and feature-rich application that manages viewer interaction during channel and program selection. It is an on-screen guide to schedule broadcast television programs, allowing viewers to navigate, select, and discover content by time, title, channel, genre, etc, by use of their remote control. It also provides access to billing details, changing password and managing favorites.
EPG feature can be displayed when you press the EPG button on your remote control unit.
Video on Demand is a service that provides end users to interactively request and receive videos. VOD permits a customer to select a program from a catalogue using EPG (Electronic Program Guide). The play out of the selected movie starts nearly instantaneously on the customer's TV. A film that is chosen, for example, will be available for multiple viewing during 24 hours without any extra charge.
To use this feature simply press the VOD button on the EPG which takes you to categorized content library which includes most popular Genres.
NVOD is another exciting feature working like a community TV Channel. A number of channels are allocated for NVOD. Popular or recently released movies and programs are played on NVOD channels and are available to all Smart TV viewers. Difference between VOD & NVOD is that VOD is a personalized service catering only to individual needs, on payment whereas NVOD is like community cinema available to all Smart TV customers at no extra cost. In case of NVOD channels, customer feedback plays a pivotal role in content selection.
Your new STB (model EC1309) can act as your TV remote control Unit as well. This can be done by following the below mentioned simple steps.
The distance between the two ports must be within 3 cm.