Frequently Asked Questions
Call on 1236 for any service
Call on 1218 for Complaints & Help
Call on 0800 80 800
Can I claim a replacement?
You can pay your Evo bill at your nearest PTCL One Stop Shops (OSS), Ufone Customer service Centers, MCB branches or any Easy Paisa retail outlet. For PTCL landline package; the billing would be along with the phone bill payable along with the landline bill..
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In case you want to switch a postpaid package, simply visit your nearest One stop shop along with a PTCL landline bill copy and our staff would get your package switched within 24-36 hours.
Yes all sorts of package conversions are allowed. To make a package change, simply email your change request to firstname.lastname@example.org or call our Toll Free Helpline 1236 for further assistance. For package conversion to advance billing, please visit any nearest PTCL One Stop Shop.
No there are no additional charges or taxes applicable on this service.
Please note per government regulations; 19.5% sales tax is applicable on all packages above Rs. 1500 in Sindh.
In case you want to have your billing number changed, simply email your request along with paid bill copy of your existing and new number to email@example.com
EVO offers a wide verity of exciting prepaid packages that are designed to suit your lifestyle, providing our customers maximum flexibility to choose the package that best suits their needs as well as their pocket.
You can recharge your account by using of the below mentioned recharge mechanisms:
To recharge your account simply open the “soft phone” from your Evo Software and dial 1015. Press 1 after language selection to recharge your account. Enter your 13 digit Vfone recharge voucher number. To recharge more balance, please repeat the process.
Your account balance is deducted the first time you connect to the internet. The validity of your account is automatically extended as per your subscribed package.
To check your account balance, simply open the “soft phone” from your Evo Software and dial 1015. Press 2 after language selection to check the remaining balance in your account.
(Please note that as per our system working, the first time you connect to the internet, your balance would drop down to Re.1 but this would have no effect on your browsing ability)
Customer can get their usage by emailing at firstname.lastname@example.org.
Prepaid customers can have their package switched by sending an email to email@example.com or calling our Toll Free helpline 1236. Package can also be switched by visiting any PTCL One Stop Shop. Your package will be switched within 24hours.
Please note that any unused balance in the account shall be lost upon package change, so please ensure to utilize any unused balance before package conversion.
If you switch to a postpaid package with unutilized balance in your prepaid account, the unutilized balance would not be carried forward and billing for the package would be done separately as per the package requirements.
In Case of any package switches, the unutilized balance is washed out. You’ll have to load a new card as per the package requirements; to get connected.
All packages are valid for 30days; starting the day you connect to our network for the first time. EVO Day Pass 3GB however has validity of 2days.
In such cases, you would be charged on per MB basis for each additional MB you utilize; based on your selected package.
EVO wireless broadband is all about conveniently connecting you to fast mobile wireless broadband Internet access. EVO is sleek and stylish USB device, which delivers the web wherever you are; at blazing 3G speeds; at home on your desktop or on the move on your laptop.
PTCL is using the most advanced 3G Wireless CDMA Rev A technology, providing data rates of upto 3.1Mbps on download and 1.8Mbps on upload.
EVO is a Plug & Play device that lets you stay connected anytime anywhere. All you need to do is to plug it in and the setup is automatically installed on your system and within seconds, you are ready to access a whole new world of high-speed internet connectivity.
The EVO wireless broadband is a USB device, sophisticatedly engineered with style and portability in mind; compatible with laptop as well as desktops. The little dongle not only has a class of its own but also redefines versatility and functionality.
Evo USB devices are compatible with Windows 2000/XP/Vista & Mac OS.
Evo wireless broadband by far has the largest and the fastest growing wireless coverage network, now providing broad band connectivity in virtually the entire Pakistan covering more than 250 cities Nationwide. The coverage area includes all the major metropolitan cities as well as smaller towns.
Evo Wireless Broadband offers up to 3.1 Mbps downlink and up to 1.8Mbps uplink. Speed is on best effort basis, upto 3.1 Mbps. Average data rates vary between 300-500Kbps for download. Speed depends on factors such as modem capability, location, distance from communication tower and number of simultaneous users.
YesEVO can be used when you’re on the move; keeping you connected all the time. Currently EVO offers nationwide roaming in more than 250 cities, with automatic switching to 1X in non-EVDO coverage areas having 1900 MHZ Vfone network. Which means you can also use internet anywhere in the country where there is Vfone 1900MHz network.
Yes, EVO is a sleek and stylish Flash drive which supports Micro SD Memory card. Cards of up to 2 GB are supported.
PTCL offers a wide range of options to keep you connected. You can use Vfone Internet (up to 153Kbps), Phone n Net with PTCL landline (Up to 56Kbps) & DSL (1Mbps, 2Mbps, 4 Mbps) for internet at very attractive rates.
You can get the service from PTCL One Stop Shops (OSS), Corporate Customer Care (CCC) Centers, Ufone franchises & PTCL authorized retail outlets.
Visit your nearest OSS for personal support or call our technical support 1218 for 24 hour round the clock assistance.
In such cases, check that:
If you have an anti-virus protection or a firewall, you switch it off when installing your USB modem software or make sure you select 'Allow during installation'
There could be several reasons for this.
EVO can be temporarily blocked by making a request at any nearest OSS.
Can I claim a replacement?
In case your EVO device malfunctions within the warranty period, our vendors would examine the device and in case it’s faulty; we’ll have it replaced Free of Cost with a new one. Please note the replacement period for the USB modem is 12 months.
In case of misplaced / stolen device, please contact the nearest OSS immediately to get the device blocked permanently to prevent unfair usage. Please note that in such cases, PTCL would not be liable to make any Free of Cost replacements.
We strive hard to ensure the high standards of quality that you expect from us. However in case you are not satisfied, you can claim a refund within 7 days of your purchase.
EVO 3G Nitro is Pakistan’s fastest wireless broadband solution based on the most advanced CDMA 3G Rev.B technology to provide amazing data rates of up to 9.3Mbps on downlink and up to 5.4 Mbps on Uplink.
EVO 3G NITRO is a Plug & Play device which requires no time consuming installations. Just Plug in to your system’s USB port and get connected.
EVO 3G Nitro is a USB device, sophisticatedly engineered with style and portability in mind; compatible with laptop as well as desktops.
EVO 3G NITRO USB devices are compatible with Windows 2000/XP/Vista & Mac OS.
EVO 3G NITRO uses the most advanced EV-DO Rev.B technology which provides download speed of up to 9.3 Mbps & upload speeds of up to 5.4 Mbps. Average speed varies from 0.7 Mbps-1.5Mbps. Speed depends on factors such as modem capability, number of carriers on a tower, location, distance from communication tower and number of simultaneous users.
EVO 3G NITRO service is available in over 200 cities across Pakistan
Offers roaming with speeds of up to 9.3 Mbps in over 200 cities across the country with backward compatibility and seamless roaming on EVO 3.1Mbps speeds in more than 250 cities across the country.
Yes! If you wish to upgrade you are required to return your *existing USB device and pay additional charges (Mentioned on PTCL website). In exchange you will get a brand new Evo 3G Nitro USB device and need to sign up for Nitro package. Visit your nearest PTCL One Stop Shop for more details. *existing USB device must be in perfect physical and working condition and returned with box.
PTCL has a extensive product portfolio through which it offers a wide range of options to keep you connected. You can use EVO wireless internet (up to 3.1 mbps), Vfone Internet (up to 153Kbps), Phone n Net with PTCL landline (Up to 56Kbps) & DSL (2Mbps,4Mbps, 8Mbps) for internet at very attractive rates.
EVO tab is a 7” multi gestures android tablet with in-built 3G connectivity for high speed internet access offering speeds of upto 3.1Mbps on the Go.
EVO Tab operates on EVDO Rev A technology offering speeds of upto 3.1Mbps on the Go in more than 250 cities across the country.
The new EVO Tab has a more powerful 1.2Ghz Snapdragon processor and an Android 4.0 Icecream Sandwich interface that gives you a better experience for work & for play. The in-built 3G EVO wireless broadband technology with the ability to create personal Wi-Fi hotspot anywhere anytime, a 5MegaPixel autofocus camera; an enhanced IPS screen with a 180 degrees viewing angle for a richer multimedia and gaming experience, an in-built 4GB Flash memory that lets you freely download and use Apps without worrying about space limitations all work together to create a truly amazing tablet experience.
The new upgraded EVO Tab offers internal memory of 1GB with Flash memory support of 4GB.
Yes; Evo Tab offers support for Wifi, EVDO Rev A, Bluetooth EDR 3.0, AGPS & G-Sensor
The average usage time for EVO Tab with continuous 3G/Wi-Fi connectivity is 4-6 hours with 20hrs of standby time.
For initial use, please ensure to charge your Tab over-night using the provided charger.
Yes; with EVO Tab we let you enjoy both still photography as well as high quality video recording. Evo tab has dual cameras ; a front camera that offers good clarity for video chats while the 5 Mega Pixel rear camera lets you enjoy High quality stills as well as HD real time videos.
The current version of EVO Tab available does not support GSM connectivity.
Yes, you can make a voice call through your EVO Tab using Vfone connectivity.
Browse without limitations on your EVO tab with Flash compatibility that lets you browse flash rich pages effortlessly. Whether its viewing multimedia rich web content or web browsing you’ll be able to see it all with your EVO tab’s adobe Flash player support.
On your home screen, you’ll find a “Data switch” icon, tapping which you can either enable or disable mobile data transfer.
Following are some of the factors that contribute towards quick drain out of the battery
To conserve your battery
To make optimal use of GPS for exact location determination, please use your Tab in open air and ensure to turn on your Wi-Fi, GPS, Assisted GPS & location; which will help to fetch your exact location. Please note that turning all of these connections on would increase your battery consumption, so be sure to turn them off after use.
To make optimal use of your Tab’s processing power, please be sure
To make your camera work, please be sure that you have an SD card inserted into your tab’s SD card slot. Also make sure that you have ample free memory in your SD card for photo storage. On your installed Apps menu, you’ll find “SD card” icon, please use this function to move some of your downloaded content to your SD card to make your tab work more smoothly. Conversely you can also install “Apps to SD” application which automatically alerts you about the applications which can be moved to the SD card.
Yes you can use Skype to make video calls through your EVO Tab.