Frequently Asked Questions
Call on 1236 for any service
Call on 1218 for Complaints & Help
Call on 0800 80 800
You can create an account using this website. The account can be created in your organization's name. Person creating the account becomes the manager of the account. Event billing will be done to the company's name. For further details call our helpline at 111-227-027. You then need to inform to your Key Account Manager (KAM) or any Corporate Sales Representative about your registration. After verification by the KAM account will be activated.
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As soon as you receive your welcome email. There is no need to activate your account.
For Scheduled Event conference, you can:
This means you have joined in as a participant and the chairperson has not joined the conference yet. You will hear music until the chairperson joins the call.
Following Key-Tone options are available while you are in conference call as the chair person or participant, For complete list of commands click here
Line static can occur occasionally. You can help us pinpoint and resolve the problem by dialing *00#, if you ever experience any line quality issues. Loud noise is usually caused by background noise. You can mute all of your participants lines with *71# or ask anyone on a cell phone to mute their own line by pressing *11# on their phone.
If you are disconnected from the call, simply redial the dial-in number and enter the passcode. If this issue recurs, you can contact the PTCL Audio Conferencing Help Desk at 111-227-027.
Helpdesk representatives are available 24x7 for assisting you through your conferences. Simply press *00# while in a Conference. For Account holders, you can use the Easy Web Interface to enhance your conferencing experience.
If your area where your premises are situated is feasible for PTCL Broadband then Business DSL installation takes 1 to 2 working days.
To verify your internet connection download speed please click on the following links.
PTCL’s landline link is mandatory to avail Business DSL service.
Business DSL requires the existence of a 'twisted pair' copper phone line.
For successful delivery of PTCL Business DSL, your business should possess the following:
A working Network Interface Card (NIC) in each workstation (and in some cases a LAN switch(managed/unmanaged), depending on your LAN configuration and size.
The ability to perform network support for your LAN i.e. a professional who can route and assign the public static IP provided by PTCL to desired workstation/machine/server.
Port forwarding will also be done by your LAN professional, if required.
Because of any of the reasons mentioned below:
Distance of your premises is greater than 5Kms from your local PTCL exchange.
Yes this is free with Business DSL connection
Speed(kbps)Translated to: Speed(KBps)
1000 = 125
2000 = 250
The speeds above are the same factor for Upload as well. It's worth noting that some of your bandwidth is eaten up by packet headers. Your upload and download speed are dependent upon each other, so if you use a lot of upload it can affect your download speed.
Note: 1 Kilobyte = 8 Kilobits.
Or, To calculate kilobits from kilobytes, "multiply" by 8. Example: 1 Kilobyte = 8 kilobits
PTCL Business VPN is powered by broadband technology and state of art Network & Telecom infrastructure. Broadband technology carries high bandwidth information to your premises over ordinary copper telephone lines whereas latest Network and telecom infrastructure. What it means is a much faster, smoother and secure connection. This keeps all your branches connected to main office over a secure virtual tunnel created on Private IPs DSL as last mile.
VPN established using DSL internet links, costs more than VPN over private IPs. Moreover being a private IPs secure link Business VPN doesn’t require additional equipment to create a private tunnel over DSL link to avoid stranded public access. Further due to zero percent overheads Business VPN is much more efficient than a VPN over DSL internet link.
No. Your PTCL Business VPN service will be installed on your existing phone line. This means you can talk on your phone or fax simultaneously and access the Internet at the same time.
Yes. The modem is designed in a way that your normal telephone service will keep operating even if the modem is unplugged or otherwise disabled.
When you connect to the Internet using PTCL Business VPN, the speeds that you will experience will vary based on a variety of factors, including the following:
Just dial 0800-80800 or 111-20-20-20 to place your order dial. Activation of PTCL Business VPN to your location is subject to final confirmation of service availability.
PTCL offers you a pool of 2 to 254 number of IPs. But using any NATing or routing device you may connect any number of clients.
PTCL charges a flat monthly fee for PTCL Business VPN. You will not incur additional charges based on bandwidth usage.
Your PTCL Business VPN will appear as a separate itemized charge on your PSTN bill either centralized or site wise depending on which billing option you chose.
Helpdesk representatives are available 24x7 for assisting you through connection.
Yes, you can bring your network resource (web server etc.) online
You can remotely access to your server from anywhere over the World Wide Web using the public static IP assigned to you.
Because there is time and again no renewal of IP
You can use port forwarding feature or DMZ whichever is available in PTCL provided CPE to forward your IP from CPE to your machine. You can also bundle the logical ports with single IP and so can access multiple resources over internet with single IP.
Enjoy a high-speed Internet connection of up to 10Mbps. This increases productivity by letting you download and transfer large files like complex spreadsheets, electronic blueprints, legal documents and multimedia files at must faster pace; therefore, helping you save time.
All of your employees will be able access the Internet simultaneously through a single connection, reducing costs for your company.
You will be able to access the Internet via broadband or narrowband (56kbps) with the account and user ID provided by PTCL. You can also roam globally using the same account.
Business in a Box can host following applications:
Business in a Box provides the secure access to your business applications including storage and core business applications transport.
This can be considered as the most important service that can be extended to business users trying to connect to their office from other branch office or even looking for a secured connectivity between user’s distributed offices. The IPSec VPN can further be secured by defining pre-shared keys or using certificates (like X.50)
Additional encryption algorithms and keys can also be defined like DES, 3DES or AES. The secured IPSec VPN connectivity ensures Quality of service for the business user in terms of voice and data giving this particular user preferential treatment over other network users.
Yes. Device is capable of detecting problem with your primary media and shifts you to secondary media to ensure that you do not face any network outages due to any reason.
Following features are also part of Business in a Box: