Frequently Asked Questions
Call on 1236 for any service
Call on 1218 for Complaints & Help
Call on 0800 80 800
Broadband is internet connectivity at high speed and without having to dial the ISP number. This results in very fast download of information from the internet as soon as you switch on your computer. (At least 10 to 20 times higher than current dial up service!)
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It is always "ON" the connection is always available. Unlike dial up you can simultaneously use voice and data/internet facility. It is much faster than a dial-up modem or ISDN connection. This speed substantially improves your Internet experience. You can enjoy faster and easier download of music, digital photos and software. Listen to music, watch favorite dramas, high-quality videos and play online games. It seamlessly 'shares' a phone line along with normal 'voice' services. Your phone is not engaged when you are using the Internet. You can freely use the phone at the same time as you access the Internet! No more busy signals for people trying to contact you while you surf.
Yes, PTCL broadband offers Wi-Fi services. PTCL Broadband Wi-Fi service enables multiple and simultaneous broadband connectivity sessions using multiple devices such as Desktops, Laptops, PSP’setc in a wire free home environment.
PTCL is the largest IP network provider of the country with recognized Reliability, Affordability, Reach and Connectivity. Salient features of PTCL DSL service include:
Yes, PTCL offers free personalized, spam free, 50 Mb E-Mail accounts exclusive for its broadband customers.
Simply visit PTCL website and submit the application form by clicking the relevant link. Your personalized e-mail ID along with all the details to access the service will be e-mailed on your existing e-mail account which you will be asked to provide in the application form within 48 hours.
PTCL offers Broadband Service in more than 2000 cities across the Pakistan including Islamabad, Rawalpindi, Lahore, Karachi, Peshawar, Hyderabad, Quetta, Faisalabad, Multan, Gujranwala, Sialkot, and Sheikhupura. New cities are updated regularly. To know Broadband Service is available in your city?
Please call at our help line 1236
You can order PTCL Broadband connection by simply calling 0800 80800 or order online by visiting our website at www.myptcl.net.pk or visiting your nearest OSS
Yes you can change your package, just call 1236
It takes 5 days for our technical staff to provide the broadband Services at your premises. You can call 1236 for the follow-up of your order in case of delay.
You will be provided free modem till you use our services. One time Installation charges (Mentioned on PTCL website) will be charged.
Your PTCL Broadband service will be installed on your existing phone line. This means you can talk on your phone and access the Internet at the same time.
Your broadband charges will appear as a separate itemized charge on your monthly telephone bill.
There are no hidden charges. Package price accounts for internet access per month.
Our DSL installation team will visit your premises / home to evaluate the condition of your landline and then install/connect DSL modem.
No, there is no time limit, it is always on! You can be using broadband and voice facility 24/7 at the same time.
Yes. Just call 0800 80800 and place your order.
Yes, you can request for shifting the broadband service to another number or location just by calling PTCL helpline 0800 80800.
Additional exchanges are being DSL enabled regularly – contact us at 0800 80800 for information to check for availability of service in your area.
When you connect to the Internet using PTCL broadband service the speed that you will experience will vary based on a variety of factors, including the following:
Yes. PTCL broadband internet is charged on monthly basis and is for broadband service only, i.e. an addition to your monthly telephone charges.
DSL will not work if phone line goes down. DSL service is dependent on the functional connection and quality of copper phone line.
PTCL landline phone connection with default Freedom package is a prerequisite for DSL service. Line rent is charged on every landline phone connection.
The service will be discontinued upon your request by calling at 0800-80800. You will need to clear any outstanding dues and the modem needs to be returned to PTCL.
For new order of DSL placed against a new PSTN number, the customer will pay the installation fee.
DSL cannot be transferred alone to another exchange. It is the related product of PSTN. When the customer opts for a new PSTN number in another exchange, a new DSL connection will be installed against it.
Unfortunately, 512Kbps data rate is no longer available for onward subscription.